Privacy Policy

Who We Are

Maidstone Advisory provides accountancy, taxation and business advisory services to individuals and businesses throughout the UK.

Data Controller: Maidstone Advisory

Email: hello@maidstoneadvisory.co.uk

Telephone: 07471697711

Registered Office: Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.

What Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Name

• Business name

• Email address

• Telephone number

• Postal address

• Job title

Financial Information

Where relevant to the services we provide, we may collect financial information supplied by you to prepare accounts, tax returns or provide advisory services.

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of your visit

• Referring website

This information helps us improve our website and user experience.

How We Collect Your Information

We collect personal information when you:

• Complete a contact form

• Request a quotation

• Book a consultation

• Contact us by email or telephone

• Become a client

• Subscribe to marketing communications (where applicable)

• Browse our website using cookies

How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide accountancy and advisory services

• Prepare accounts and tax returns

• Meet our legal and regulatory obligations

• Communicate with you regarding our services

• Improve our website

• Send marketing communications where you have consented

• Prevent fraud and maintain security

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests

• Consent (where required)

Marketing Communications

If you choose to receive updates from Maidstone Advisory, we may send you information about our services, tax updates and business news.

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

Sharing Your Information

We do not sell your personal information.

Where necessary, we may share your information with trusted third parties including:

• Cloud accounting software providers

• Payroll providers

• IT support providers

• Professional advisers

• HM Revenue & Customs (where authorised or legally required)

• Companies House

• Regulatory authorities where required by law

All third parties are required to protect your information appropriately.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory and professional obligations.

Where we provide accountancy or taxation services, records may be retained for several years to meet legal requirements.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no method of transmission over the internet is completely secure, we work hard to protect your information using appropriate security measures.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Analyse website traffic

• Remember your preferences

• Improve website functionality

You can manage or disable cookies through your browser settings.

Where required, we will request your consent before placing non-essential cookies on your device.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request erasure of your data in certain circumstances

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details above.

Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

Any updates will be published on this page with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Maidstone Advisory

Email: hello@maidstoneadvisory.co.uk

Telephone: 07471697711

Address: Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE